Consumer Protection Law, 5741-1981
חוק הגנת הצרכן, תשמ"א-1981
Published: 1981-04-26Consolidated Hebrew text as of 2026-08-02 · Last amended 2026-07-28✓ Amendment status checked against the Knesset legislation record on 2026-09-28
Premium
Unofficial English translation — for reference only. It may contain errors or omissions and cannot be relied on as a legal text. Only the Hebrew text published in Reshumot is legally binding.More
This English text was translated from the official Hebrew using a range of translation tools, and it undergoes ongoing checks and updates. It is not a certified translation.
Despite these checks, it may contain errors, omissions, or imprecise renderings of legal terminology and cross-references, and it may not yet reflect the latest amendments. It cannot be relied upon as a legal text.
The Hebrew text as published in Reshumot (ספר החוקים) and on the Knesset website is the sole authoritative and legally binding version. In any discrepancy, the Hebrew text prevails.
This translation is provided for informational purposes only and does not constitute legal advice. For use in legal proceedings, request a certified Expert Legal Opinion.
Section B: Administrative Warning
Administrative Warning§
22m.
(a)Where the Commissioner has reasonable grounds to assume that a dealer has infringed a provision from among the provisions under this Law set out in section 22c, and the circumstances listed in the procedures ordered by the Commissioner are present, the Commissioner may serve on the infringer, in lieu of a notice of intention to charge, an administrative warning pursuant to the provisions of this section.
(b)In the administrative warning, the Commissioner shall state what act constitutes the infringement, shall notify the infringer that the infringer must cease the infringement and that if the infringer continues the infringement or repeats it, the infringer will be liable to a financial penalty in respect of a continuing infringement or a repeated infringement, as the case may be, as referred to in section 22j, and shall also state the infringer's right to request cancellation of the warning pursuant to the provisions of section 22n.
Request for Cancellation of Administrative Warning§
22n.
(a)Where an administrative warning has been served on an infringer as referred to in section 22m, the infringer may apply to the Commissioner, in writing, within 45 days, for cancellation of the warning on one of the following grounds:
(1)the infringer did not commit the infringement;
(2)the act committed by the infringer, as detailed in the warning, does not constitute an infringement.
(b)Where the Commissioner has received a request for cancellation of an administrative warning pursuant to the provisions of subsection (a), the Commissioner may cancel the warning or reject the request and leave the warning in place; the Commissioner's decision shall be given in writing and shall be served on the infringer together with the reasons for the decision.
Continuing Infringement and Repeated Infringement Following Warning§
22o.
(a)Where an administrative warning has been served on an infringer pursuant to the provisions of this Section and the infringer has continued to infringe the provision in respect of which the warning was sent to the infringer, the Commissioner shall serve on the infringer a payment demand in respect of a continuing infringement as referred to in section 22j(a); a payment demand does not derogate from the dealer's right to present arguments as referred to in section 22f in respect of the amount of the financial penalty and in respect of the continuation of the infringement, and the provisions of sections 22f and 22g shall apply, with the necessary modifications.
(b)Where an administrative warning has been served on an infringer pursuant to the provisions of this Section and the infringer has repeated the infringement of the provision in respect of which the warning was sent to the infringer, within two years from the day of service of the warning, and in respect of an infringement under section 22c(a)(37) or (38) – within nine months from the day of service of the warning, the additional infringement as referred to shall be deemed a repeated infringement for the purposes of section 22j(b), and the Commissioner shall serve on the infringer a notice of intention to charge in respect of the repeated infringement; an infringer on whom a notice of intention to charge as referred to has been served may present arguments before the Commissioner, and the provisions of sections 22f and 22g shall apply, with the necessary modifications.
Need to cite this law in a foreign court?
Eli Shimony Israeli Attorneys-at-Law provides certified Expert Legal Opinions on Israeli law within 24–48 hours, accepted by courts worldwide.
Contact Us →Section C: Undertaking to Refrain from Infringement
Undertaking to Refrain from Infringement§
22p.
(a)Where the Commissioner has reasonable grounds to assume that a person has infringed a provision from among the provisions under this Law set out in section 22c, and the circumstances listed in the procedures ordered by the Commissioner are present, the Commissioner may propose to the infringer, by written notice, to submit to the Commissioner a letter of undertaking and a surety of a type to be prescribed in the procedures, pursuant to the provisions of this Section, in lieu of the financial penalty that could have been imposed on the infringer pursuant to the provisions of Section A.
(b)In the letter of undertaking, the infringer shall undertake to cease the infringement of the provision as referred to in subsection (a), and to refrain from a further infringement of that provision within a period to be prescribed by the Commissioner, commencing on the day of service of the notice as referred to in that subsection, provided that the said period shall not exceed the period referred to in the definition of "repeated infringement" in section 22j(b), as the case may be (in this Section – the undertaking period).
(c)The Commissioner may require that the infringer include in the letter of undertaking additional conditions that the infringer must meet during the undertaking period for the purpose of reducing the harm caused by the infringement or preventing its recurrence, including –
(1)the return of money or an asset to a consumer or to a consumer public, within a period that the Commissioner shall direct;
(2)the publication of public notices regarding the infringement and regarding the letter of undertaking, as the Commissioner shall direct and within the period that the Commissioner shall direct.
(d)The Commissioner shall determine the amount of the surety that the infringer is required to deposit in addition to the letter of undertaking; the amount of the surety shall be equal to the amount of the financial penalty that the Commissioner was entitled to impose on the infringer in respect of that infringement, taking into account the existence of mitigating circumstances in accordance with the provisions pursuant to section 22h(b).
Consequences of Submission or Non-Submission of Letter of Undertaking and Surety§
22q.
(a)Where the infringer has submitted to the Commissioner a letter of undertaking and a surety pursuant to this Section, within 45 days from the day of service of the notice as referred to in section 22p(a), no financial penalty shall be imposed on the infringer in respect of that infringement.
(b)Where the infringer has not submitted to the Commissioner a letter of undertaking and a surety within 45 days from the day of service of the notice as referred to in section 22p(a), the Commissioner shall serve on the infringer a notice of intention to charge in respect of that infringement.
Breach of Undertaking§
22r.
(a)Where the infringer has submitted a letter of undertaking and a surety pursuant to this Section and has breached a condition of the undertaking, as detailed below, the following provisions shall apply, as the case may be:
(1)the infringer has continued, during the undertaking period, to infringe the provision in respect of the infringement of which the infringer gave the letter of undertaking – the Commissioner shall forfeit the surety and shall serve on the infringer a payment demand in respect of the continuing infringement, as referred to in section 22j(a);
(2)the infringer has repeated, during the undertaking period, the infringement of the provision in respect of the infringement of which the infringer gave the letter of undertaking – the Commissioner shall forfeit the surety and the additional infringement as referred to shall be deemed a repeated infringement for the purposes of section 22j(b); the Commissioner shall serve on the infringer a notice of intention to charge in respect of the repeated infringement;
(3)the infringer has breached a condition from among the additional conditions included in the letter of undertaking as referred to in section 22p(c) – the Commissioner shall notify the infringer of the Commissioner's intention to forfeit the surety; the infringer may present arguments in respect thereof, in writing or orally, as the Commissioner shall direct, within 45 days from the day of the Commissioner's notice, and the Commissioner may, at the infringer's request, extend this period by a period not exceeding 45 days.
(b)For the purposes of this Chapter, the forfeiture of the surety pursuant to the provisions of this section shall be deemed the imposition of a financial penalty on the infringer in respect of the infringement for which the surety was given.
(c)Where a condition of the undertaking has been breached as referred to in this section, and the infringer has repeated the infringement of the provision in respect of the infringement of which the infringer gave the letter of undertaking, the Commissioner shall not serve on the infringer a notice regarding the possibility of submitting a further letter of undertaking pursuant to the provisions of this Section.
Return of Surety§
22s.
Where the infringer has complied with the conditions of the letter of undertaking submitted pursuant to this Section, the surety deposited by the infringer shall be returned to the infringer upon the expiry of the undertaking period; the surety, except where it was a bank guarantee, shall be returned with the addition of shekel interest from the day of its deposit until the day of its return, and the provisions of the Interest and Linkage Law shall apply in respect of that interest, with the necessary modifications.
Need to cite this law in a foreign court?
Eli Shimony Israeli Attorneys-at-Law provides certified Expert Legal Opinions on Israeli law within 24–48 hours, accepted by courts worldwide.
Contact Us →Section D: General Provisions
Appeal§
22t.
(a)A payment demand and an administrative warning may be appealed to the Magistrate's Court before which the President of the Magistrate's Court sits; an appeal as referred to shall be filed within 45 days from the day on which the payment demand was served or from the day on which the Commissioner's decision on the request for cancellation of the administrative warning was served.
(b)The filing of an appeal against a payment demand shall not stay the payment of the financial penalty unless the Commissioner has consented thereto or the court has so ordered.
(c)Where the court has decided to allow an appeal against a payment demand and has ordered the return of the amount of the financial penalty paid or the reduction of the amount paid, after the financial penalty has been paid pursuant to the provisions of this Chapter, the amount of the financial penalty paid, or any part thereof that has been reduced, shall be returned with the addition of shekel interest from the day of its payment until the day of its return, and the provisions of the Interest and Linkage Law shall apply in respect of that interest, with the necessary modifications.
Publication§
22u.
(a)Where a financial penalty has been imposed pursuant to this Chapter, the Commissioner shall publish on the Authority's website, and in an additional manner if so decided, the following particulars, in a manner that ensures transparency in the exercise of discretion in making the decision to impose a financial penalty:
(1)the fact of the imposition of the financial penalty;
(2)the nature of the infringement in respect of which the financial penalty was imposed and the circumstances of the infringement;
(3)the amount of the financial penalty imposed;
(4)if the financial penalty was reduced – the circumstances by reason of which the amount of the financial penalty was reduced and the percentage of reduction;
(5)particulars concerning the infringer;
(6)the name of the infringer – if the infringer is a corporation.
(b)Where an appeal has been filed against a payment demand pursuant to section 22t, the Commissioner shall publish the fact of the filing of the appeal and its outcome in the same manner in which the Commissioner published the fact of the imposition of the financial penalty.
(c)Notwithstanding the provisions of subsection (a)(6), the Commissioner may publish the name of an infringer who is an individual, after affording the infringer an opportunity to present arguments in respect thereof, if the Commissioner considered it necessary for the purpose of warning the public.
(d)Notwithstanding the provisions of this section, the Commissioner shall not publish particulars that constitute information that a public authority is precluded from disclosing pursuant to section 9(a) of the Freedom of Information Law, 5758-1998, and the Commissioner may refrain from publishing particulars pursuant to this section that constitute information that a public authority is not required to disclose pursuant to section 9(b) of that Law.
(e)Publication as referred to in subsection (a) in respect of a financial penalty imposed on a corporation shall be for a period of four years, and in respect of a financial penalty imposed on an individual – two years.
(f)The Minister of Justice, in consultation with the Minister and with the approval of the Economics Committee of the Knesset, shall prescribe provisions regarding the manner of publication on the internet pursuant to this section, in order to prevent, to the extent possible, access to the particulars published pursuant to subsection (a) or (c) upon the expiry of the publication period as referred to in subsection (e); where no such Regulations have been made, the Commissioner shall publish on the internet the particulars listed in subsections (a) or (c), as the case may be, in a manner that prevents, to the extent possible, identification of the infringer.
Preservation of Criminal Liability§
22v.
(a)Payment of a financial penalty, service of an administrative warning, or the giving of a letter of undertaking and a surety, pursuant to this Chapter, shall not derogate from a person's criminal liability in respect of the infringement of a provision from among the provisions under this Law set out in section 22c, which constitutes an offence under the provisions of this Law.
(b)Notwithstanding the provisions of subsection (a), where a notice of intention to charge, or an administrative warning, has been served on an infringer, or where the infringer has submitted a letter of undertaking and a surety, in respect of an infringement as referred to in that subsection, no indictment shall be filed against the infringer in respect of the same act, unless new facts or evidence have come to light that justify doing so.
(c)Where the infringer has paid a financial penalty or deposited a surety and an indictment has been filed against the infringer in the circumstances referred to in subsection (b), the amount paid or the surety shall be returned to the infringer; an amount paid by the infringer as referred to, or a surety, except where it was a bank guarantee, shall be returned with the addition of shekel interest from the day of its payment or deposit until the day of its return, and the provisions of the Interest and Linkage Law shall apply in respect of that interest, with the necessary modifications.
(d)Where an indictment has been filed against a dealer in respect of an infringement that constitutes an offence as referred to in subsection (a), the Commissioner shall not take proceedings against the dealer pursuant to this Chapter in respect of that infringement.
Financial Penalty in Respect of Infringement under This Law and under Another Law§
22w.
In respect of a single act that constitutes an infringement of a provision from among the provisions under this Law set out in section 22c and of a provision from among the provisions under another law, no more than one financial penalty shall be imposed.
Approval and Publication of Procedures§
22x.
The Commissioner's procedures pursuant to sections 22d(a) in fine, 22m, 22p and 22aj require the approval of the Attorney General or a Deputy Attorney General whom the Attorney General has authorised for that purpose, and they shall be published on the Authority's website.
Delegation of Powers§
22y.
The Commissioner may delegate the Commissioner's powers under this Chapter, except in respect of the prescription of procedures pursuant to sections 22d(a) in fine, 22m and 22p, to the Commissioner's deputy or to the employee of the Authority responsible for the subject of financial penalties.
Report to the Knesset – Temporary Provision§
22z.
The Commissioner shall report to the Economics Committee of the Knesset, once a year, on the number of financial penalties imposed, their amounts, the infringements in respect of which they were imposed, and the number of repeated infringements committed out of the total infringements in the year preceding the date of the report; a report as referred to shall be submitted for five years from the end of one year from the date of commencement of the Consumer Protection Law (Amendment No. 39), 5774-2014.
Need to cite this law in a foreign court?
Eli Shimony Israeli Attorneys-at-Law provides certified Expert Legal Opinions on Israeli law within 24–48 hours, accepted by courts worldwide.
Contact Us →Read the entire law on one page — continuous text, no page breaks, plus PDF downloads.