Refund & Cancellation Policy

1. Scope of This Policy

This Refund & Cancellation Policy (the “Policy”) applies to all paid subscriptions offered on israelilegislation.com (the “Website”), currently the “Basic” and “Premium” plans, whether billed monthly or annually. It forms part of, and should be read together with, our Terms of Use. In the event of any inconsistency between this Policy and the Terms of Use regarding refunds or cancellation, this Policy prevails.

Reading the legislation on the Website is free and does not require a subscription. Paid plans add convenience and professional tools such as single-page display of entire laws, PDF downloads, formal citations and amendment alerts, as described on the Premium page.

2. Who Bills You

We are the seller of your subscription. Payments are collected on our behalf by PayPal, which processes the transaction and stores your payment details — we never receive or hold your card number. You can pay with a PayPal balance or with a credit or debit card through PayPal's checkout.

Refunds under this Policy are issued by us through PayPal and are returned to the original payment method used at checkout. PayPal's own user agreement also governs how it handles your payment and is available at paypal.com/legalhub.

3. Cancelling Your Subscription

You may cancel your subscription at any time, for any reason. To cancel, sign in and use the “Manage subscription” option on the Premium page. You can also cancel the recurring payment directly from your PayPal account, or by emailing us at the address in Section 9.

Cancellation takes effect at the end of your current billing period. You will not be charged again, and you keep full access to your plan's features until that period ends. We do not issue pro-rated refunds for the unused remainder of a billing period after you cancel, except where Section 4 or Section 5 applies.

If you cancel and later wish to return, you can simply subscribe again from the Premium page. A new subscription is treated as a new purchase for the purposes of Section 4.

4. 14-Day Money-Back Guarantee on Your First Purchase

We want you to be confident in your purchase. If you are not satisfied with your first paid subscription for any reason, contact us within 14 days of the date of the initial charge and we will refund that charge in full. You do not need to give a reason.

This guarantee applies once per customer, to the first charge of your first subscription to the Website, regardless of which plan or billing interval you chose. Upgrading from Basic to Premium within the 14-day window does not restart the window; it continues to run from the date of your original first charge.

Once a refund is issued under this Section, your subscription is cancelled with immediate effect and access to paid features ends.

5. Refunds of Renewal Charges

Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. PayPal emails a receipt for every charge, and you can see the recurring payment and its next date at any time in your PayPal account.

If you forgot to cancel and were charged for a renewal you did not intend, we will normally refund the renewal charge provided that:

• you request the refund within 14 days of the renewal charge; and
• the paid features have not been materially used during the new billing period (for example, no PDFs downloaded, no citations generated and no full-page law views beyond incidental use).

Renewal refunds outside these conditions are at our reasonable discretion. We consider each request individually and in good faith; please tell us the circumstances when you write to us. Upon a renewal refund, the subscription is cancelled with immediate effect.

6. Situations Not Eligible for a Refund

Except where required by applicable law, we do not issue refunds:

• for the unused portion of a billing period after you cancel (your access simply continues to the end of the period);
• for a first purchase where the refund request is made more than 14 days after the initial charge;
• for a renewal charge requested more than 14 days after the charge, or where the paid features were materially used in the new period, other than at our discretion under Section 5;
• where the account has been suspended or terminated for breach of our Terms of Use, including scraping, bulk downloading, sharing of credentials or other prohibited uses;
• for downgrades between plans mid-period (the lower price applies from the next renewal); or
• where a refund for the same charge has already been obtained by way of a chargeback or payment dispute.

7. Service Problems, Errors and Duplicate Charges

If you were charged in error, charged twice, charged an incorrect amount, or the paid features were unavailable for a sustained period due to a fault on our side, contact us and we will correct the charge or refund the affected amount irrespective of the time limits above. Please include the PayPal transaction id from your receipt email so that we can locate the payment quickly.

Brief interruptions, scheduled maintenance, or the inability to access the Website for reasons outside our control (such as your internet connection or third-party outages) do not by themselves give rise to a refund.

8. How Refunds Are Processed

• Method: refunds are issued through PayPal to the original payment method used at checkout. We cannot refund to a different card, account or currency.
• Timing: we aim to respond to every refund request within 3 business days. Once approved, PayPal typically processes the refund within 5–10 business days; the exact time for the funds to appear depends on your bank or card issuer.
• Amount: refunds are for the amount actually charged, including any tax charged on it. Currency conversion differences or fees applied by your bank are outside our control and are not reimbursed.
• Confirmation: PayPal sends an email confirming the refund to the address used at checkout.

Chargebacks: please contact us before raising a dispute with your bank or card issuer. We resolve genuine refund requests promptly, and a chargeback raised without first contacting us may result in suspension of your account while the dispute is investigated.

9. How to Request a Refund

Email us at info@eshimony-law.com with the subject line “Refund request” and include:

• the email address used for your account;
• the PayPal transaction id (found in your receipt email); and
• a brief note of which charge you would like refunded and, for renewals, the circumstances.

A dispute opened through PayPal's own resolution centre reaches us as well, and is handled under this Policy in the same way — but emailing us first is almost always faster.

10. Your Statutory Rights

Nothing in this Policy limits, excludes or replaces any rights that you cannot waive under the law of the country in which you live. In particular:

• Consumers in the European Union, EEA and United Kingdom have a statutory 14-day right of withdrawal from distance contracts. Our 14-day money-back guarantee in Section 4 is designed to be at least as generous as that right. By purchasing, you acknowledge that the digital service is made available immediately; where local law so provides, you may be required to pay for the portion of the service used before withdrawal.
• Consumers in Israel retain all rights under the Consumer Protection Law, 5741-1981, and the regulations made under it, including any applicable right to cancel a distance-selling transaction.

Where a statutory right is more favourable to you than this Policy, the statutory right applies.

11. Price Changes and Plan Changes

If we change the price of a plan, we will give you reasonable advance notice by email, and the new price will apply only from your next renewal. If you do not accept the new price, you may cancel before the renewal date and no further charge will be made.

If we discontinue a plan or a paid feature that is a material part of your subscription, you may cancel and we will refund the pro-rated unused portion of the current billing period.

12. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date at the top of the page shows when the current version took effect. Changes apply to purchases and renewals made after the date of the change; the version in force at the time of a charge governs any refund of that charge.

13. Contact Information

Questions about this Policy, cancellations or refunds may be directed to: